We want to thank you for your patience and feedback as we work to improve your phone banking experience.
Over the past few days, we’ve heard from members who have experienced issues with our updated self-service phone system. We’re sorry for the inconvenience this has caused. Based on your feedback, we’ve decided to temporarily return to our previous phone banking system while we work with our vendor to resolve the issues.
We’re committed to making this transition as smooth as possible and will let you know when we’re ready to move forward with the updated system again.
In the meantime, please take a moment to ensure we have your most up-to-date cell phone number on file. As we continue to enhance security and expand self-service features, having a valid mobile number is more important than ever.
We also encourage you to explore Digital Banking, where you can view balances, transfer funds, and more—all at your convenience.
If you have any questions or need assistance, please call us at 1.888.821.2400.
Thank you for being a valued member.