Fraudsters are always looking for new ways to deceive people, and one of the latest schemes to watch out for is E-ZPass Smishing fraud. This type of scam involves fraudulent text messages that appear to be from E-ZPass, aiming to steal your personal information. Here's what you need to know to stay safe.

What is E-ZPass Smishing Fraud?

Smishing, a combination of "SMS" (Short Message Service) and "phishing," is a form of fraud where scammers use text messages to swindle you into providing sensitive information. In the case of E-ZPass Smishing, you might receive a text that looks like it's from E-ZPass, often with a link or a request to call a number. These messages can be very convincing, using official logos and language to make them seem legitimate.

What to Look Out For

  1. Unexpected Messages: If you receive a text message from E-ZPass that you weren't expecting, be cautious. Legitimate companies rarely send unsolicited messages asking for personal information.
  2. Urgent Language: Scammers often use urgent or threatening language to create a sense of panic. Phrases like "Your account will be suspended" or "Immediate action required" are red flags.
  3. Questionable Links: Never click on links in unsolicited text messages. These links can direct you to fake web pages designed to steal your information.
  4. Unusual Phone Numbers: Messages from E-ZPass will typically come from a recognizable number. If the number looks suspicious or is a random string of digits, it's likely a scam.
  5. Requests for Personal Information: Legitimate companies will never ask for delicate information like your Social Security number, credit card details, or account passwords via text message.

How to Protect Yourself

  1. Verify the Source: If you receive a suspicious message, don't reply. Instead, call the official E-ZPass customer service number to verify the message. You can find this number on the Pennsylvania Turnpike website or your account statement.
  2. Report the Attempt: If you receive a smishing message, report it to E-ZPass and your mobile carrier. You can also report it to the FBI's Internet Crime Complaint Center at www.ic3.gov.
  3. Use Two-Factor Authentication: Enable two-factor authentication on your accounts to add an extra layer of security.
  4. Stay Informed: Regularly check for updates and alerts from trusted sources to stay up-to-date about the latest scams and how to protect yourself.

What to Do if You've Fallen Victim

If you believe you've fallen victim to an E-ZPass Smishing scam, take the following actions right away:

  1. Contact Your Bank: Notify your bank or credit card issuer to report any unauthorized transactions and request a new card if necessary.
  2. Change Your Passwords: Update the passwords for your E-ZPass account and any other accounts that use the same password.
  3. Monitor Your Accounts: Keep a keen eye on your bank statements and credit reports for any signs of tampering.
  4. File a Report: File a report with the Federal Trade Commission (ReportFraud.ftc.gov) and local law enforcement to document the incident and help track down the scammers.

E-ZPass Smishing fraud is a serious threat, but staying alert can protect yourself and your personal information. If you have any questions or need further assistance, don't hesitate to contact your financial institution or trusted resources.